Refund policy

All sales are final.

Every JeJaquez piece is vintage or antique, and nearly all are one of a kind. Because of this, we don't accept returns or exchanges, and we don't offer refunds for change of mind, fit, color, or any condition that was described or shown in the listing. Wear, patina, and small imperfections are a natural part of a piece's age and history. We describe and photograph each piece as carefully as we can, and we're always happy to send more photos, measurements, or details before you buy. Just email hello@jejaquez.com.

Damage in transit.

The one exception is a piece that arrives damaged in shipping. Every shipment is packed by hand and insured. If your piece arrives damaged:

1. Email us at hello@jejaquez.com within 48 hours of delivery.
2. Include photos of the damage, the piece, and the box and packing materials.
3. Keep all of the packaging until your claim is settled, as the carrier or insurer may need to inspect it.
   
   

After we review your claim, we'll offer a full refund, a partial refund, or professional repair, depending on the damage. We may ask you to send the piece back for inspection, at our cost. Damage reported more than 48 hours after delivery, or without photos, may not be eligible.

Pickup and local delivery.

Pieces collected at pickup or delivered by us in Los Angeles are checked together at handoff. Please look your piece over before accepting it, since we can't accept damage claims after a local handoff.

Cancellations.

If we need to cancel your order, for example because a piece is no longer available or was listed in error, we'll refund you in full.

Refunds.

Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear.

Questions? Email hello@jejaquez.com.