Shipping policy

We ship within the United States only.

We're not able to ship internationally at this time.

Processing time.

Orders ship within 3–5 business days of purchase. Every piece is packed by hand, and fragile pieces are double-boxed where needed. Once your order ships, you'll receive an email with tracking.

Smaller pieces.

Vases, lighting, baskets, candlesticks, and other smaller pieces ship via USPS Ground Advantage, USPS Priority Mail, or UPS Ground. Rates are calculated at checkout based on your address and the size and weight of your order. When you buy more than one piece, we pack them together whenever they fit safely in one box. All shipments are insured.

Furniture and large pieces.

Furniture and large pieces can be purchased online for pickup or local delivery in the Los Angeles area. Outside Los Angeles, these pieces ship by freight, and we arrange it for you. Please contact us at hello@jejaquez.com before purchasing with the piece you're interested in and your delivery zip code. We'll send you a freight quote, then an invoice that includes the piece and its shipping, so you know the full cost before you pay.

Local delivery in Los Angeles.

Local delivery is available within our Los Angeles delivery area for the fee shown at checkout. After you order, we'll contact you to schedule a delivery window. Someone 18 or older must be present to receive the piece, and the delivery address must allow safe access (please let us know about stairs, narrow doorways, or elevators in advance).

Pickup by appointment.

Pickup in Los Angeles is free. Choose "Pickup in Los Angeles (by appointment)" at checkout, and we'll email you to schedule a time and share the pickup address. Please collect your piece within 14 days of purchase unless we've agreed otherwise.

Delivery times and delays.

Delivery estimates are provided by the carrier and aren't guaranteed. We're not responsible for delays caused by carriers, weather, or other events outside our control.

Address accuracy.

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address. If you notice a mistake, email us right away and we'll do our best to correct it before your order ships.

Damage in transit.

If a piece arrives damaged, please email hello@jejaquez.com within 48 hours of delivery with photos of the damage, the piece, and the packaging, and keep all packaging until your claim is settled.

See our Return & Refund Policy for full details.

Questions? Email hello@jejaquez.com.